Privacy Policy
Effective date: 25 July 2025
Last updated: 25 July 2025
Welcome to PulseFit (“PulseFit,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or interact with www.pulsefit.club, our mobile app (Zync), or any related services (collectively, the “Services”).
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
This Privacy Policy applies to personal information processed by PulseFit in connection with:
Visitors to our website
Prospective and current customers (gym owners, staff, and members)
Users of our mobile app and integrated tools
Category
Account & Contact Data
Transactional Data
Member Data (on behalf of gyms)
Device & Usage Data
Location Data
Communication Data
Maximum Age
Name, email, phone, gym details, mailing address
Subscription tier, billing address, payment method (processed via Stripe)
Member names, attendance, payments, fitness programs
IP address, browser type, device identifiers, pages viewed, referring URLs, in-app events
Approximate location from IP or mobile GPS (if permitted)
Support tickets, emails, chat messages, call recordings (where lawful)
Number of Attempts
When you sign up, request a demo, fill out forms, or communicate with us
During purchase or renewal
Provided by gym clients or directly by members
Via cookies, log files, SDKs, and analytics tools (e.g., Google Analytics)
From browser/mobile permissions
When you contact support or engage with our team
Sensitive data (e.g., health information) is processed only as instructed by gym clients and subject to additional safeguards.
Provide & maintain the Services
Create and manage accounts, process transactions, enable integrations (Stripe, Zapier, n8n).
Improve & personalize
Analyze usage to optimize features, develop new offerings, and tailor content.
Customer support
Respond to inquiries, troubleshoot, and send service-related messages.
Marketing & promotions
Send newsletters, product updates, and offers (you may opt out anytime).
Security & compliance
Detect and prevent fraud, enforce terms, comply with legal obligations.
Legal basis (if you are in the EEA/UK)
Contract performance, legitimate interests, consent (for non-essential cookies/marketing), or legal obligation.
We do not sell your personal data. We may share information:
Service providers – hosting, analytics, payment, customer support, email delivery.
Integrations & APIs – at your direction (e.g., Stripe for payments, third-party CRM).
Business transfers – in merger, acquisition, or asset sale (with notice).
Legal & safety – to comply with law, protect rights, prevent harm or fraud.
Aggregated or de-identified data – for analytics or marketing where no individual is identifiable.
All vendors are bound by confidentiality and data-processing agreements.
We use cookies, pixel tags, and similar tech to:
Remember preferences and login sessions
Analyze site traffic and trends
Serve targeted advertising (Google Ads, Meta) — only with your consent where required
You can control cookies through your browser settings or our Cookie Preference Center.
We retain personal data only as long as necessary:
Account data – for the duration of your subscription plus up to 2 years for legal/accounting purposes.
Member data – per contractual instructions from gym clients.
Marketing data – until you opt out or 24 months after last interaction.
Back-ups may persist for a limited time as part of disaster-recovery protocols.
We employ administrative, technical, and physical safeguards:
TLS encryption in transit & AES-256 at rest
Role-based access controls
Routine penetration testing and vulnerability scans
Secure development lifecycle and logging
However, no system is 100 % secure; please use strong passwords and protect your devices.
We are headquartered in Bangalore, India, and use cloud providers with servers worldwide. Where data is transferred outside your jurisdiction (e.g., to the US/EU), we rely on:
Standard Contractual Clauses (SCCs)
Adequacy decisions or equivalent safeguards
Depending on your region, you may have the right to:
Access, correct, or delete personal data
Port data to another provider
Restrict or object to processing
Withdraw consent (for marketing/cookies)
Lodge a complaint with a supervisory authority
To exercise these rights, email privacy@pulsefit.club. We will verify your identity and respond within the statutory timeframe (usually 30 days).
Our Services are not directed to children under 16. We do not knowingly collect data from minors without verifiable parental consent. If you believe we have collected such data, contact us to delete it.
Our website/app may link to external sites we do not own or control (e.g., partner blogs, social media). We are not responsible for their privacy practices; review those sites’ policies before providing data.
We may update this Privacy Policy periodically. We will post the revised version with a new “Last updated” date, and, if warranted, notify you via email or in-app alert. Continued use of the Services after changes means you accept the updated policy.
PulseFit Technologies Pvt. Ltd.
Church Street, Bangalore 560001, Karnataka, India
Email: founders@pulsefit.club
Phone: +91 7044 117 389
For any questions or concerns about this Privacy Policy or our data practices, please reach out—your privacy matters to us.